FAQ
Absolutely! At Ominimo the security of your transactions comes first. We use Mollie and full encryption to protect your sensitive information. You can be sure that our online payment process is just as secure as that of well-known platforms such as Bol, Amazon or Apple. Your financial safety comes first with us, so you can pay with confidence and without worry.
No hassle, no delay – just fast, secure payments straight from your bank. Trusted by millions in the Netherlands, iDEAL makes your payment stress-free whether you pay the full annual amount or monthly premiums. iDEAL is a popular Dutch payment method that allows you to pay directly through your own bank. At checkout you will be redirected to your banking app or online banking to approve the payment. The amount is debited instantly, and we receive a real-time confirmation
No, iDEAL is only available to customers with a bank account at one of the participating Dutch banks. If you do not live in the Netherlands, choose another payment method such as a credit card.
With SEPA Direct Debit you authorise us to debit payments automatically from your bank account within the EU. You only have to enter your IBAN and confirm the mandate. After that the amount is debited from your account automatically.
The payment is usually debited 1 to 2 working days after your account is closed. You receive a notice about this in advance.
You can use VISA, MasterCard/Maestro and American Express cards, and some VISA Electron cards. Besides paying by credit card, it is also possible to pay with digital wallets (Google Pay, Apple Pay).
All VISA, MasterCard/Maestro and AMEX cards that have been authorised for online payments by the issuing bank. Payment is also possible with web cards designed specifically for online use.
Store or provider cards with loyalty points cannot be used to pay online.
Co-branded cards that support online payments and are based on MasterCard or VISA can be used.
After you choose your payment method at the checkout on our website, the payment is started. You are then redirected to Mollie's secure payment page. To complete the payment you have to enter your card details, for example for iDEAL, or for your credit card the number and expiry date plus the 3-digit code on the back of the card. As soon as the payment is started, we check right away that everything is correct. We check whether the details are genuine, whether there are sufficient funds and whether you are not going over your maximum purchase amount. If all details are correct, the transaction continues and is carried out immediately.
Problems with iDEAL or SEPA Direct Debit:
- Not enough money: there is not enough money in your bank account to make the payment.
- Payment cancelled: you closed the browser window or cancelled the payment during your bank's process.
- Time expired: you took too long to confirm the payment, so the session expired.
- Technical problems at the bank: there are temporary outages or technical problems at your bank or in their online banking environment.
- Wrong bank chosen: you selected the wrong bank or tried to use a bank that does not support iDEAL.
- No internet connection: your internet connection dropped during the payment process.
Problems with credit cards:
- Problems with your card or account: you do not have enough credit limit for the purchase, or you have exceeded your daily/monthly transaction limit. Your card has expired, is blocked or has not yet been activated.
- Wrong details entered: you entered an incorrect card number, CVV code or expiry date. A wrong billing address or the use of an unsupported card (such as Diners) can also be a reason.
- Security and fraud checks: the 3D Secure verification failed (for example by SMS, app or fingerprint), or the transaction was flagged as suspicious (your bank blocked the payment because it triggered a fraud alert).
- Technical problems at our end or at the payment service: the payment processor or payment gateway is temporarily unavailable.
Every transaction always receives an identification code and we recommend making a note of it. If the transaction is refused by your bank during the payment attempt, please contact your bank.
During the verification process, the issuing bank tells the merchant's bank (the acquiring bank) whether the transaction can go ahead. The acquiring bank may not pass confidential information to a customer of another bank; only the bank that identifies the cardholder has that right.
This can happen if the card is verified on the payment page but you do not return to the seller's/provider's website. In that case the transaction is incomplete and is automatically treated as failed. In such cases the amount is not debited from your card and the reservation is released.
The payment process runs over a secure, encrypted connection (HTTPS with at least TLS 1.2). This makes sure your payment is completely safe. Once the payment is finished, you go back to the seller's website. If that website is not itself encrypted (so it does not use HTTPS), your browser will warn you that you have left the secure environment. This is not a risk to the security of your payment, though. The payment itself has already been processed securely.
For MasterCard it is called the Card Verification Code (CVC2), and for Visa it is the Card Verification Value (CVV2). This is a code on the magnetic strip of your credit card used to check the authenticity of the card during online purchases. For MasterCard and Maestro cards these are the last three digits of the number sequence on the back of the card. This code is needed when you pay online.
In the Verified by Visa system, registered Visa cardholders choose a password with the issuing bank in order to identify themselves during online purchases and be protected against unauthorised use of Visa cards. Mollie accepts cards issued within the Verified by Visa system.
In the Mastercard SecureCode system, registered Mastercard/Maestro cardholders choose a password with the issuing bank in order to identify themselves during online purchases and be protected against unauthorised use of Mastercard/Maestro cards. Mollie accepts cards issued within the Mastercard SecureCode system.
For MasterCard/Maestro cards this is a unique code that you sometimes receive from your issuing bank. If you have not received one, you can leave this field empty.
Payments with iDEAL and SEPA Direct Debit happen immediately. Credit card payments can take 2-3 days.